Refund Policy
Last Updated: January 15, 2025
At Dubai Adventures, we are committed to providing you with valuable information and services related to Dubai attractions and experiences. This Refund Policy explains our approach to refunds and cancellations for any services or products purchased through our platform.
IMPORTANT NOTICE: Dubai Adventures primarily operates as an informational platform. Most content and information on our website is provided free of charge. This Refund Policy applies to any paid services, consultations, or products that may be offered through our platform.
1. General Policy Overview
Our refund policy is designed to be fair and transparent. We understand that circumstances change, and we aim to accommodate reasonable refund requests while maintaining the sustainability of our services.
1.1 Scope of This Policy
This Refund Policy applies to:
- Paid consultation services (if offered)
- Premium content subscriptions (if offered)
- Digital products or guides (if offered)
- Any other paid services provided directly by Dubai Adventures
Note: This policy does NOT apply to third-party bookings, tickets, or services. For refunds related to attraction tickets, tours, or experiences booked through external providers, you must contact those providers directly as they maintain their own refund policies.
2. Eligibility for Refunds
2.1 Digital Products and Content
For digital products, guides, or downloadable content:
- Full Refund (100%): Available within 7 days of purchase if the content has not been accessed or downloaded
- Partial Refund (50%): Available within 7 days if content was accessed but contains significant errors or misrepresentations
- No Refund: After 7 days from purchase date or if content has been fully downloaded and utilized
2.2 Consultation Services
For travel consultation or planning services:
- Full Refund (100%): Cancellation made at least 48 hours before scheduled consultation
- Partial Refund (50%): Cancellation made between 24-48 hours before scheduled consultation
- No Refund: Cancellation made less than 24 hours before scheduled consultation or if consultation was conducted
2.3 Subscription Services
For premium subscriptions or memberships:
- Pro-rated Refund: Available within 14 days of initial subscription start date
- Cancellation: Subscriptions can be cancelled at any time but refunds are not provided for partial months
- Auto-renewal: Cancel before renewal date to avoid charges for the next billing period
3. Non-Refundable Items and Services
The following are generally NOT eligible for refunds:
- Completed consultation sessions or services already rendered
- Digital content that has been fully downloaded and accessed
- Customized or personalized services specifically created for you
- Services cancelled with less than 24 hours notice
- Third-party bookings or purchases made through external links
- Promotional or discounted items (unless defective)
- Services affected by your failure to meet eligibility requirements
4. Refund Request Process
4.1 How to Request a Refund
To request a refund, follow these steps:
- Contact Us: Email info@dubaiinfo.online with "Refund Request" in the subject line
- Provide Information: Include your order number, purchase date, and reason for refund
- Attach Documentation: Include relevant receipts, screenshots, or supporting evidence
- Wait for Review: We will review your request within 3-5 business days
- Receive Decision: You will be notified via email of our decision
4.2 Required Information
Your refund request should include:
- Full name and contact information
- Order or transaction number
- Date of purchase
- Description of product or service purchased
- Detailed explanation of reason for refund request
- Any supporting documentation or evidence
5. Refund Processing
5.1 Timeline
Once a refund is approved:
| Stage |
Timeframe |
| Refund approval notification |
Within 3-5 business days of request |
| Refund processing |
Within 5-7 business days of approval |
| Credit card refund appearance |
5-10 business days after processing |
| Bank transfer refund |
3-5 business days after processing |
5.2 Refund Method
Refunds will be processed using the original payment method whenever possible:
- Credit/Debit Card: Refund credited to the original card
- PayPal: Refund sent to original PayPal account
- Bank Transfer: Refund sent to provided bank details
If the original payment method is unavailable, we will work with you to arrange an alternative refund method.
6. Special Circumstances
6.1 Technical Issues
If you experience technical problems preventing access to paid content or services:
- Contact our support team immediately
- We will attempt to resolve technical issues within 48 hours
- If issues cannot be resolved, a full refund will be provided
- No refund if technical issues are caused by your device, browser, or internet connection
6.2 Service Quality Issues
If services provided do not meet described standards:
- Document specific issues with detailed descriptions and evidence
- Contact us within 7 days of service delivery
- We may offer service re-delivery, partial refund, or full refund depending on circumstances
- Subjective dissatisfaction alone may not qualify for refund
6.3 Duplicate Charges
If you are charged multiple times for the same purchase:
- Contact us immediately with transaction details
- Provide bank statements showing duplicate charges
- Duplicate charges will be refunded in full within 5 business days
7. Third-Party Purchases
CRITICAL INFORMATION: Dubai Adventures is an informational platform. We may provide links to third-party websites for attraction bookings, tours, or experiences. We do NOT process these transactions and are NOT responsible for third-party refund policies.
7.1 External Bookings
For tickets or services purchased through external providers:
- Refund policies are determined solely by the third-party provider
- Contact the provider directly for refund requests
- Dubai Adventures cannot process refunds for third-party purchases
- Review provider's terms before completing purchases
7.2 Our Role
While we cannot process third-party refunds, we can:
- Provide contact information for relevant providers
- Offer general guidance on refund request procedures
- Report systemic issues with providers to protect future users
8. Chargebacks and Disputes
8.1 Chargeback Policy
We encourage you to contact us directly before initiating a chargeback with your bank. If you file a chargeback:
- Your account may be suspended pending investigation
- We will provide documentation to your bank showing purchase details
- Fraudulent chargebacks may result in account termination
- You may be responsible for chargeback fees if dispute is unfounded
8.2 Dispute Resolution
We prefer to resolve disputes directly:
- Contact us at info@dubaiinfo.online to discuss concerns
- Provide detailed information about your complaint
- We will work in good faith to find a mutually acceptable solution
- Most disputes can be resolved within 10 business days
9. Exceptions and Special Cases
9.1 Force Majeure
In cases of events beyond our control (natural disasters, pandemics, government actions, etc.):
- Scheduled services may be rescheduled without penalty
- Refunds may be provided at our discretion
- Alternative compensation may be offered (e.g., credits, extensions)
9.2 Medical or Emergency Situations
For cancellations due to medical emergencies or unforeseen circumstances:
- Contact us as soon as possible with documentation
- Medical certificates or evidence may be required
- We will review requests on a case-by-case basis
- Rescheduling may be offered as an alternative to refunds
9.3 Promotional Offers
For services purchased during promotional periods:
- Standard refund policies apply unless otherwise stated
- Promotional discounts may affect refund amounts
- Special terms for promotional offers will be clearly communicated at time of purchase
10. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. We will notify you of material changes through:
- Email notification to registered users
- Prominent notice on our website
- Update to the "Last Updated" date
Your continued use of our services after changes are posted constitutes acceptance of the modified policy.
11. Consumer Rights
This Refund Policy does not affect your statutory rights as a consumer under applicable law. In some jurisdictions, you may have additional rights including:
- Right to cancel within a cooling-off period
- Right to refund for defective products or services
- Right to compensation for misrepresentation
- Right to pursue legal remedies
For information about your consumer rights, consult local consumer protection agencies or legal counsel.
12. Contact Information
For refund requests, questions, or concerns regarding this policy, please contact us:
Dubai Adventures
Refund Department
5 Davies Corner
Chloemouth BA15 2QE
United Kingdom
Phone: +446624622741
Email: info@dubaiinfo.online
Registration Number: 56479762
Business Hours
Our refund department operates:
- Monday - Friday: 9:00 AM - 6:00 PM GMT
- Saturday: 10:00 AM - 4:00 PM GMT
- Sunday: Closed
Refund requests submitted outside business hours will be processed on the next business day.
13. Acknowledgment
By making a purchase or using paid services on Dubai Adventures, you acknowledge that you have read, understood, and agree to this Refund Policy. If you do not agree with any part of this policy, please do not make purchases or use paid services on our platform.
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